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Wirhdrawel Policy / Right of Cancellation

You have the right to cancel / revoke this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day the contract is concluded; if goods are sent: or in the case of a sales contract (e.g. via the online shop) from the time at which you or a third party named by you who is not the carrier has taken possession of the goods).

To exercise your right of withdrawal, you must contact us

oose eG
Schomburgstraße 50
22767Hamburg
Germany

Email: info@oose.de
Fax: +49 40 414250-50

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, but this is optional. In order to meet the cancellation deadline, it is sufficient for you to send the notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

If you have requested that the services should begin during the cancellation period, you have to pay us a reasonable amount, which corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract Compared to the total scope of the service provided in the contract.

Sample Cancellation Form

If you want to cancel the contract, please fill out this form and send it back.