1 Protective clause and conclusion of the contract
1.1. The following terms and conditions apply to all public seminars of oose eG.
1.2. The contractual terms for participating in and delivering seminars are governed exclusively by these General Terms and Conditions for public seminars of oose eG. This applies even if customers operate on the basis of their own general terms and conditions. Where both parties’ terms are identical, those provisions apply; where they differ, the statutory provisions shall apply instead of the differing terms. Where only one party has a provision on a certain matter, that provision becomes part of the contract.
1.3. Registrations must be made in writing or in text form. You will promptly receive confirmation of registration in text form (§ 126a German Civil Code – BGB) or in writing. No entitlement to participate exists without written confirmation of registration. Th e confirmation email sent immediately after we receive your registration merely informs you that you have registered for a specific seminar and does not constitute acceptance of your offer. Before acceptance, we must first verify that sufficient seats are still available.
1.4. Registrations are processed in the order in which they are received; the number of participants for each seminar is limited.
2 Cancellations or Rebookings
Up to 30 days before the seminar start date, cancellation or rebooking is possible for a processing fee of EUR 50.00, provided that no guaranteed date (see section 3) has been granted. From 30 days before the seminar start date, cancellation is excluded; rebooking may be possible in certain cases.
Where an Early Bird Discount has been claimed, cancellation is excluded. Rebooking may be possible in certain cases.
It is permissible to nominate an alternative participant. If a registered participant does not attend the seminar or attends only in part, the full fee remains payable.
Cancellations or rebookings must be submitted in writing by email.
3 Guaranteed date
Provided that a date guarantee to an open seminar is noted, you have immediate planning certainty. The guaranteed date does not apply if the seminar must be cancelled due to circumstances beyond our control, particularly force majeure (including confirmed illness of the coach, breakdown of the heating, strikes, natural disasters, etc.) For the cancellation, the regulations under point 4.2 apply.
4 Minimum number of participants
4.1. For events without a guaranteed date, if insufficient binding registrations are received by 14 days before the seminar start date, the seminar may be cancelled.
4.2. The seminar may also be cancelled at short notice for organisational reasons or due to trainer illness. Any participation fees already paid will be refunded; further claims are excluded.
5 Seminar fees
5.1. Unless otherwise stated, seminar costs for public seminars (i.e., seminars open to all) are quoted per person.
5.2. Invoices are issued immediately after the seminar. Participation fees are due immediately upon receipt of the invoice or on the stated due date. Early payment discounts are excluded unless a different arrangement has been individually agreed in writing before conclusion of the contract.
5.3. Invoices and payment reminders are sent digitally to the registering person unless otherwise agreed.
5.4. The billing address must be provided at the time of registration. Corrections after invoicing are subject to a processing fee of EUR 60.00.
5.5. All prices are exclusive of statutory VAT.
6 Scope of the services
The scope of services is as described in the seminar’s service description. Travel and accommodation costs are not included in the participation fees.
7 Repeat options
The following restrictions apply to the free repeat option described for certain seminars:
Only regular-paying participants who have not received any discount may claim the repeat option.
The repeat option is limited to 12 months from the first day of the original seminar and may only be used once.
The repeat option is personal, non-transferable, and valid only for the exact same seminar.
Repeat participation may only take place as live online training or at the oose.campus in Hamburg.
If the seminar is no longer offered during the repeat period, there is no entitlement to repetition.
Registration for repeat participation can be made no earlier than one month before the seminar start date and is binding. In the event of cancellation, the repeat option will be considered used.
Participants repeating a seminar free of charge will not receive new seminar materials or books and must pay a catering fee to oose eG.
For the repetition of examinations offered by external bodies, the applicable fees per participant must be paid again for each repetition.
8 Discounts
8.1. oose eG reserves the right to offer discounts on products or services at its own discretion and under the respective terms and conditions. Discounts are granted in accordance with oose’s internal guidelines and may vary depending on the product, service, promotion, or other factors.
8.2. The terms for granting discounts are set out in separate offers, promotional materials, or contracts and may include the discount amount, duration, eligible products or services, minimum order quantities, and other relevant details.
8.3. Customers who meet the conditions are entitled to apply the discount to the purchase price. Discounts are granted automatically during ordering or after the application of a discount code or other specific method.
8.4. oose reserves the right to change, suspend, or withdraw discounts at any time without prior notice. Changes will not apply retroactively and will not affect completed transactions.
8.5. Possible discounts for selected products and time periods include:
8.5.1. Early Bird Discount: If you book at least 90 days in advance (no cancellation option), you may receive a discount.
8.5.2. Colleague Discount: If you register for the same seminar as a colleague who has already registered, you may receive a discount.
8.5.3. Private Customer Discount: Participants paying course fees privately (i.e., invoice recipient is an individual) may receive a discount.
9 Copyright
All rights, including those of translation, reprint, and reproduction of training materials or parts thereof, are reserved where protected by copyright. No part of the training materials may be used for commercial purposes, reproduced, distributed, or made available to others via public networks without the prior written permission of oose eG.
10 Liability
We are liable for damages for which we are responsible only once, up to the typical contractual risk existing at the time the contract was entered into. All further liability is excluded. This limitation does not apply to damages to life, limb, or health, breaches of guarantees, or damages caused intentionally or fraudulently. Claims under the German Product Liability Act remain unaffected. oose eG accepts no liability for seminars delivered by third-party trainers or organisers for whom oose eG handles registration and invoicing.
11 Miscellaneous
oose eG may list the participant’s company in its customer list. If any provision of this contract or its supplementary agreements is or becomes invalid, the validity of the remainder of the contract shall not be affected. All legal relationships arising from this contractual relationship are subject to the laws of the Federal Republic of Germany. If the customer is a merchant under the German Commercial Code (Handelsgesetzbuch), a legal entity under public law, or a trustee of public sector special funds, the exclusive place of jurisdiction for all disputes arising from this contract shall be Hamburg.
12 eLearning
If applicable, the General Terms and Conditions for eLearning apply additionally.
13 Note for private Individuals
13.1. According to § 2(1) No. 2 of the German Social Code, Book VII (SGB VII), private individuals are covered by statutory accident insurance while participating in a seminar.
13.2. The right of the parties to terminate this contract for cause without notice is governed by the mandatory provisions of § 626 BGB (German Civil Code).
14 Data protection
Our privacy policy, available at www.oose.de/datenschutz, applies with regard to compliance with data protection regulations. (https://www.oose.com/privacy-policy)
Valid from 21.10.2025 , oose eG, Schomburgstr. 50, 22767 Hamburg